Include your order number, full name, checkout email address and a concise description of the issue. For damaged, incorrect or incomplete deliveries, attach clear photographs of the product, package and shipping label.

We aim to respond as soon as reasonably possible during customer service hours. Complex shipping, payment or privacy matters may require additional verification or coordination with service providers.

Return requests must be submitted within 30 calendar days after delivery. Do not send an item to the registered Business Address unless customer support has expressly confirmed that address in the return instructions.

Privacy requests may be sent to service@norvelune.com. We may verify identity before acting on a request and will respond as required by applicable law.