Norvelune™ · Privacy & Data
Privacy Policy
How Norvelune™ collects, uses, discloses and protects personal information.
01 · Scope
Information covered by this policy
This Privacy Policy applies when you visit our website, purchase products, communicate with us, submit a request, interact with our advertising or otherwise use services that link to this policy.
02 · Information We Collect
Information you provide and information collected automatically
- Contact and account details, including name, email, telephone number, billing and shipping addresses.
- Order and transaction details, including products, amounts, payment status, returns and support history.
- Payment information processed by Shopify and payment providers.
- Device, browser, IP address, identifiers, pages viewed, interactions, referring URLs and approximate location derived from IP address.
- Preferences, consent choices, marketing engagement and communications.
- Information received from service providers, advertising partners and platforms where permitted.
03 · Uses
Why we process information
- Operate the store, process payments, fulfill orders and provide customer service.
- Prevent fraud, secure transactions, troubleshoot and enforce our terms.
- Improve products, website performance and customer experience.
- Send transactional communications and, where permitted, marketing messages.
- Measure advertising, understand attribution and deliver or improve advertising.
- Comply with law, respond to valid requests and protect rights and safety.
04 · Disclosure
Service providers and third parties
We may disclose information to Shopify, payment processors, fulfillment and logistics providers, analytics and technology providers, professional advisers, fraud-prevention providers, advertising partners, authorities where legally required and parties involved in a business transaction.
05 · AppLovin
Advertising data sharing
We may collect, use and share information with third parties for advertising purposes. AppLovin is one such third party and may process information for advertising, measurement, attribution, interest-based advertising, service improvement and related purposes as described in its policies.
For more information about AppLovin’s collection and use of your information visit: https://legal.applovin.com/privacy/.
Where AppLovin technologies are enabled, information may be collected or transmitted through an AppLovin pixel, cookies, API, script or other integration. We provide visible notice and seek consent where required before enabling non-essential advertising technologies.
06 · Cookies
Cookies, pixels and similar technologies
We use technologies necessary for store functionality and may use optional analytics or advertising technologies subject to applicable consent requirements. You can manage available choices through the cookie banner, browser controls and any privacy-choice mechanism offered on the site. Blocking essential technologies may affect store functionality.
07 · Privacy Rights
Your choices
Depending on where you live, you may have rights to request access, correction, deletion or portability; to opt out of certain targeted advertising, sale or sharing; to withdraw consent; and to appeal a decision. Email service@norvelune.com to submit a request. We may verify identity and may retain information where permitted or required.
Where recognized and technically supported, we may process browser-based opt-out preference signals in accordance with applicable law.
08 · Retention & Security
How long information is kept
We retain information for as long as reasonably necessary for the purposes described, including order fulfillment, accounting, dispute resolution, security and legal compliance. We use reasonable administrative, technical and organizational safeguards, but no system is completely secure.
09 · International Processing
Cross-border operations
Service providers may process information in countries other than your own. Where required, appropriate legal mechanisms are used for cross-border transfers.
10 · Children
Not directed to children
Our store is not directed to children, and we do not knowingly collect personal information from children in violation of applicable law. Contact us if you believe a child has provided information improperly.
11 · Updates & Contact
Policy changes and questions
We may update this policy to reflect operational, legal or regulatory changes. The revised date will appear above. Privacy inquiries may be sent to service@norvelune.com.
Company Details
Official business information
Use these details for customer support, order questions, privacy requests, returns and other store-related inquiries.