Processing begins after payment confirmation. Norvelune™ normally processes and dispatches orders within 7 business days after payment confirmation. Business days generally exclude weekends and public holidays.

Standard U.S. transit normally takes 10–15 business days after dispatch. This is an estimate rather than a guaranteed arrival date. Carrier operations, destination, weather, holidays, transportation disruption and other circumstances may affect transit.

Available shipping methods, charges and delivery information are shown at checkout where supported. Options may vary by destination, order value, package size, inventory location and fulfillment arrangements.

Orders may be fulfilled through warehouses, logistics partners or facilities selected according to inventory and operational requirements. The Business Address in this policy is not necessarily the shipping origin.

Where tracking is available, information is generally provided after dispatch. A tracking number may require time to display its first carrier scan.

Customers are responsible for accurate and complete delivery details. Contact us promptly about an error. We will make reasonable efforts to assist before fulfillment, but changes may not be possible after packing or carrier transfer.

Carrier congestion, weather, holidays, security events, customs procedures or other events outside our reasonable control may cause delay. An order may ship in separate packages because of inventory or packaging requirements.

Contact service@norvelune.com promptly with your order number and clear photographs of the product, package, shipping label and issue.

Check the delivery area, household members, building reception, parcel lockers, nearby secure locations and carrier notes. If the parcel remains missing, contact the carrier and Norvelune™ support.

Where offered, international shipments may be subject to customs procedures, local import rules, duties, taxes or government charges. Availability and charges vary by destination.