Norvelune™ · Returns & After-Sales
Return & Refund Policy
Eligibility, return instructions, inspections, exclusions and refund timing.
Return process
Request
Contact service@norvelune.com within 30 calendar days after delivery.
Instructions
Wait for eligibility confirmation and the authorized return instructions.
Inspection
After receipt, the item is inspected and the outcome is communicated.
Return eligibility
Unless an item arrived damaged, defective or incorrect, eligible returns should be unused, undamaged and complete, with original packaging, accessories and documentation where applicable. Proof of purchase is required.
Return requests submitted after the 30-calendar-day window may be declined unless applicable law requires otherwise.
Damaged, defective, incorrect or incomplete items
Inspect the order promptly after delivery. Contact us with the order number and clear photographs of the product, package, shipping label and issue. Keep the packaging while the claim is reviewed.
Non-returnable items
- Gift cards and items expressly identified as final sale where permitted.
- Customized, personalized or made-to-order products unless defective or incorrect.
- Items damaged through misuse, improper care, unauthorized alteration or normal wear.
- Products missing significant components, packaging or accessories where the loss affects resale value.
- Items restricted from return by health, safety or applicable law.
Return shipping and address
Return responsibility and cost depend on the reason, applicable law and the instructions provided. Do not send merchandise to the Business Address unless support expressly identifies it as the authorized destination. Unauthorized returns may be delayed or refused.
Inspection and refunds
We will notify you after the return is received and inspected. If approved, Norvelune™ normally processes the refund within 5–10 business days to the original payment method. Your bank or payment provider may require additional time to post the credit.
Exchanges and cancellations
For an exchange, contact support to confirm availability and instructions. Contact us promptly to request cancellation; it may not be possible after fulfillment begins. If a dispatched order cannot be canceled, the return process may apply after delivery.
Consumer rights
This policy does not limit non-waivable rights available under applicable consumer-protection law.
Company Details
Official business information
Use these details for customer support, order questions, privacy requests, returns and other store-related inquiries.