Orders are normally processed and dispatched within 7 business days after payment confirmation. Business days generally exclude weekends and public holidays.

Standard U.S. transit normally takes 10–15 business days after dispatch. Delivery estimates are not guaranteed arrival dates and may be affected by carriers, weather, holidays or other events outside our reasonable control.

When tracking is available, it is generally sent after dispatch. Carrier systems may require time to show the first scan.

Contact us as soon as possible. We will make reasonable efforts to assist before fulfillment, but changes or cancellation may not be possible after packing or carrier transfer.

Eligible items may be returned within 30 calendar days after confirmed delivery. Contact customer support before sending merchandise to obtain instructions.

After approval, Norvelune™ normally processes the refund within 5–10 business days. Your bank or payment provider may require additional time to post the credit.

Unless the item arrived damaged, defective or incorrect, it should be unused, undamaged, complete and returned with original packaging, accessories and documentation where applicable.

Contact service@norvelune.com promptly with the order number and clear photographs of the item, package and shipping label.

Products are intended for the uses stated on their product pages. Decorative objects are not toys, and display trays or vessels should not be used for food unless the product page expressly states they are food-contact suitable.

Email service@norvelune.com. We may verify your identity and will handle applicable access, correction, deletion and opt-out requests as required by law.